RETURNS & REFUNDS POLICY

Last updated: September 15, 2026

All MIXED BAG merchandise is made to order through our fulfillment partner, Printful. Because products are produced specifically in response to each order, we generally do not accept returns or exchanges simply because you changed your mind or selected the wrong size or color.

However, if there is a problem with your order, we want to know about it and will work to resolve it.

1. WHO TO CONTACT

For any question concerning a return, refund, replacement, or problem with an order, please contact:

Mixed Bag The Series LLC
4040 Glenway Ct.
Wauwatosa, Wisconsin 53222
United States

Email:
marisa@mixedbagtheseries.com

Please contact us directly rather than contacting Printful yourself. We will coordinate with our fulfillment provider when necessary.

2. PRODUCTS MADE TO ORDER

MIXED BAG merchandise is produced on demand after an order is placed.

Because products are made specifically for each order, we generally do not accept returns or exchanges for:

Changing your mind after placing an order
Ordering the wrong size
Ordering the wrong color
Deciding that you no longer want the product

Please review the product description, size information, color, and other available details carefully before completing your purchase.

3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives:

damaged;
defective;
misprinted;
with the wrong design;
with the wrong product; or
with another production-related problem,

please contact us as soon as possible.

Depending on the circumstances, we may arrange a replacement or refund.

In accordance with Printful's fulfillment policy, defective, damaged, or misprinted items generally do not need to be physically returned.

4. LOST PACKAGES

If your package is lost during transit, please contact us so that we can investigate the shipment with our fulfillment provider.

Where the loss is confirmed and the applicable fulfillment conditions are met, we may arrange a replacement or refund.

5. HOW TO REPORT A PROBLEM

To report an issue with your order, email:

marisa@mixedbagtheseries.com

Please include:

Your order number
The name used for the order
A description of the problem
Photographs showing the issue, when applicable

For damaged, defective, or misprinted merchandise, clear photographs of the affected product may be required to process the claim. Printful's current policy requires photographic evidence for many quality-related claims.

If several products in the same order are affected, please provide photographs showing the affected items where possible.

6. REPORTING DEADLINE

For damaged, defective, or incorrectly produced merchandise, please contact us within 30 days of receiving your order whenever possible.

This allows us to investigate the issue and submit the appropriate claim to our fulfillment provider within its applicable claim period. Printful currently recommends reporting damaged or incorrectly labeled products within 30 days of receipt.

This deadline does not limit any mandatory consumer rights that apply under applicable law.

7. REFUNDS

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

We will not charge a separate processing fee for an approved refund.

8. REPLACEMENTS

Where appropriate, we may offer a replacement instead of a refund.

A replacement may be appropriate when:

the product is defective;
the product was damaged during fulfillment or delivery;
the wrong product was sent; or
the product was incorrectly printed.

The replacement will generally be for the same product and applicable variant originally ordered.

If the original product is no longer available, we may instead offer an appropriate alternative or refund.

9. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if a replacement shipment is requested.

Where an order is returned to the fulfillment provider because of an invalid or incorrect address, we will contact you to determine the available options.

10. SIZE AND COLOR ERRORS

Please check the size chart and product information carefully before ordering.

We do not generally provide refunds or replacements when a customer:

selects the wrong size;
selects the wrong color; or
otherwise orders the wrong product variant.

This reflects Printful's current made-to-order policy.

11. INTERNATIONAL ORDERS

MIXED BAG THE SERIES accepts orders for destinations supported by our fulfillment provider.

International orders may be subject to:

customs procedures;
import duties;
taxes;
local fees; or
other charges imposed by the destination country.

These charges may be the responsibility of the customer where applicable.

Delivery times may vary depending on the destination, fulfillment location, customs procedures, and the shipping method selected.

12. CONSUMER RIGHTS

This policy does not limit or exclude any rights that cannot legally be excluded under applicable consumer protection laws.

In particular, customers located in jurisdictions that provide mandatory statutory rights regarding defective or non-conforming goods retain those rights.

For example, certain consumers in the European Union may have statutory rights concerning faulty goods and, subject to applicable exceptions, a 14-day right of withdrawal for online purchases. Whether a particular product or transaction qualifies for an exception depends on the applicable law and the specific circumstances.

Nothing in this policy is intended to take away any mandatory legal protection applicable to you.

13. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

We may consider individual circumstances where appropriate, including situations involving:

delivery problems;
fulfillment errors;
repeated manufacturing defects;
circumstances outside the customer's control; or
other issues that require individual review.

Any such resolution does not create an obligation to provide the same resolution in unrelated circumstances, except where required by applicable law.

14. CONTACT

For questions about returns, refunds, replacements, or problems with an order, contact: